Returns & Refunds Policy

The National Network of Specialist Cleaners
(For Business Customers)

At The National Network of Specialist Cleaners, we are committed to providing high-quality, specialist cleaning materials to professional users. As a B2B supplier, our returns and refund terms differ from those offered to individual consumers. Please read this policy carefully to understand your rights and responsibilities.

1. Business-to-Business (B2B) Sales

This returns policy applies to purchases made by businesses, trade customers, and professional users. As such, purchases are governed by the Sale of Goods Act 1979, not the Consumer Contracts Regulations 2013, which apply only to individual consumers.

2. Returns Eligibility

We accept returns under the following conditions:

• You must notify us of your intent to return goods within 7 days of receipt.
• Goods must be unopened, unused, and in resalable condition with original packaging intact.
• All returns must be pre-approved by our team and accompanied by a Returns Authorisation Number (RAN).

We reserve the right to refuse returns that do not meet these conditions.

3. Faulty, Damaged or Incorrect Items

In accordance with the Sale of Goods Act 1979, all goods must be:

• Of satisfactory quality
• Fit for purpose (as described)
• As described in any correspondence, quotation or marketing

If goods arrive damaged, defective, or incorrect, please notify us in writing within 3 working days of delivery. Include:

• Your order number
• Description of the issue
• Photographic evidence (where appropriate)

We will offer a replacement, credit, or refund, and cover any reasonable return shipping costs where the fault lies with us.

4. Non-Returnable Items

We cannot accept returns or issue refunds for:

• Used or opened cleaning products (unless faulty)
• Products that have been custom-manufactured, made-to-order, or tailored to your specifications
• Goods returned without a valid RAN
• Items returned after 14 days from receipt without prior agreement

5. How to Return an Item

1. Contact our team to request a Returns Authorisation Number (RAN).
2. Carefully repackage the items with the original invoice and clearly mark the package with the RAN.
3. Send the goods to the returns address provided by our team. Goods returned without authorisation may be rejected.

Unless the goods are faulty, you are responsible for return shipping costs and ensuring items reach us in resaleable condition.

6. Restocking Fee

A 15% restocking fee may apply to returns that are not the result of our error. This will be confirmed at the point of authorisation.

7. Refunds & Credits

• Once goods are received and inspected, approved refunds or credits will be issued within 7–10 working days.
• Refunds will be made using the original payment method unless otherwise agreed.

8. Contact Us

If you have any questions or would like to request a return, please contact:

The National Network of Specialist Cleaners

Email: enquiries@nnosc.co.uk
Phone: 0203 432 2222
Registered Address: Unit 2 Hall Farm, Little Walden, Saffron Walden, Essex, CB10 1XA

This policy does not affect your statutory rights as a business customer under UK law.